Shipping & Delivery


Should you have any queries regarding your delivery options, please call our customer support agents on 073 559 8371 or email


Privacy & Security


ToolSave (PTY) Ltd  has to take all reasonable steps to protect your personal information. For the ends of this clause, ""personal information"" is defined according to the details in the Promotion of Access to Information Act, number 2 of 2000 (PAIA). This information can be downloaded from: is authorised to gather, store and use the following of your information: 
Name and surname
Date of birth
Nearest city
Non-personal click patterns
Email address
IP address, and
ID or passport number is entitled to gather, store and use the above information for the following purposes:


  • To greet you when you access the site;
  • To inform you (if you have agreed to this) of facts regarding your access and use of the site;
  • To inform you (if you have agreed to this) of competitions and promotions offered by or its partners;
  • To set up non-personal statistics about internet habits, click patterns and access to the site;
  • To verify your identity when you make a transaction through;
  • To ensure the products are received by the addressee.
  • The above information is either gathered electronically through the use of ""cookies"", or provided by you voluntarily. You can regulate the use of ""cookies"" independently with your personal search engine settings.
  • You can choose to not receive any information from and its partners. is entitled to gather, store, compile and share any information gleaned from you, subject to the following conditions: may not make any of your personal details public unless you have agreed to it, or unless it is required for the purposes of any judicial process. may compile, use and share any information that has no bearing on any particular individual, and owns and reserves the right to non-personal statistical information gathered and complied by You acknowledge and agree that certain personal information (such as your full name, delivery address, email address and contact details) may be passed on to the courier company to ensure delivery of the products you have bought."


Returns & Replacements


  1. You are entitled to return any purchase concluded on ToolSave (PTY) Ltd within 30 days of the product(s) being delivered. In order to obtain a purchase price refund, the product(s) being returned must be sent back to ToolSave (PTY) Ltd in accordance with the return procedure set out in clause 7 below.
  2. Consequently, if upon receiving your purchase you are not satisfied with your choice of product(s) and wish to return it for a refund as aforesaid, please retain the product(s)’ original packaging and do not install the product., please ensure the items are returned in the exact condition they were received in, and in their original packaging.
  3. If the incorrect product is delivered to you by mistake (i.e. it is not the product you purchased), please do not remove the product from its original packaging or try the product on at all. Please promptly contact  ToolSave (PTY) Ltd on to notify ToolSave (PTY) Ltd thereof, so that we can resolve the mistake by arranging to collect such product from you and deliver the correct product to you as quickly as possible.


Processing of credits and refunds


Should you be entitled to a refund for any reason, such refund shall either be effected on the credit card used to purchase the product, or be deposited into the bank account used in the Electronic Funds Transfer, within 10 business days of the returned item having been cleared by quality checking. 

Where account has been credited, you will be entitled to use such credit towards other purchases made by you on the site. Do take note, however, that you cannot request that refund the credit on your profile in the form of cash once you opted for the credit option. 

If you bought a sale item and want to return the item, the reduced price will be paid back to you and not the full price. 

If you want to return an item that you paid the full amount for but is now on sale, we will only pay the full amount as credit on your profile and not in the form of cash in your account. If you want a payback, the amount of the reduced price will be paid back 

If you redeemed a coupon against your purchase, and wish to return the item(s) from that purchase, the rand value paid for the item(s) being returned will either be refunded or credited to your account. The value of the voucher that was redeemed we will not be refunded to you, or credited to your account. Rather, ToolSave (PTY) Ltd will re-issue you with a replacement voucher to the same value, with the same voucher terms and conditions.


Fraud Prevention


ToolSave (PTY) Ltd reserves the right to refuse, in the interest of fraud prevention, processing any payment for any order, and/or to cancel any purchase partially or completely, with notice given to you. ToolSave (PTY) Ltd will be responsible for returning funds for the cancelled portion of the order to you only if you have already paid such funds.